TERMS OF USE AND CONDITIONS

In purchasing Beyond the Door Room Escapes tickets, I agree to the terms and conditions, including weather policies, ticket policies, refund policies, and all other policies enforced at Wilderness Resort and Wilderness at the Smokies, “Wilderness”. To protect our customers from fraudulent ticket purchases, Wilderness reserves the right to request from customers entering the attraction, a Photo ID and the credit card that was used to purchase the tickets originally. Park hours, attractions, food and beverage offerings, and entertainment may vary and are subject to change without notice. Wilderness, with sole and absolute discretion, reserves the right to change, modify, or restrict facility usage and offerings without any prior notice, refund, liability, or compensation. Capacity and other circumstances may cause Wilderness at the Smokies to limit entry.

No alcohol, food, coolers, or beverages may be brought into the escape rooms. People found to be under the influence of drugs or alcohol may be turned away without a refund. Wilderness wants to alert customers regarding tickets purchased from third-party websites; such tickets may or may not be valid. Wilderness bears no responsibility for invalid tickets that are purchased from such unauthorized sources.

Whoever enters Wilderness properties assumes the risk of personal injury and loss of property. Wilderness assumes no responsibility for accident or loss to any person in connection with the use of the parks, rides, attractions, and amusements or entrance into or departure from said areas. Whoever enters Wilderness properties grants Wilderness the right to film, photograph, or videotape the bearer for any purpose without payment.
The escape room tickets and/or reservations may be revoked, and the ticket and/or reservation holder ejected from the park at the discretion of Wilderness management without refund for failure to abide by resort and escape room policies.

CANCELLATION POLICY

All ticket sales are final. Once purchased, refunds for cancellations will not be issued. Notwithstanding, exceptions may be made under limited circumstances at Wilderness management’s sole discretion.

REFUND POLICY

Escape Room tickets and/or reservations are non-refundable and non-exchangeable for any reason after the order transaction is complete. All sales are final. Notwithstanding, exceptions may be made under limited circumstances at Wilderness management’s sole discretion.